Welcome to Alakson. These Terms of Service explain the terms that apply when you access our website, browse our products, place an order, contact us, or otherwise use our online store.
By accessing or using our website, you agree to these Terms of Service together with our applicable store policies. If you do not agree with these terms, please do not use the website or place an order.
1. About Our Store
Alakson operates this online store using the Shopify ecommerce platform.
Our website provides customers with access to products, product information, ordering services, customer support, and related ecommerce features.
References in these Terms to “Alakson,” “we,” “us,” or “our” refer to the operator of the Alakson online store.
2. Eligibility to Place an Order
By placing an order, you confirm that you are legally capable of entering into the purchase or are using the store with the appropriate involvement or permission of a parent or legal guardian where required.
You are responsible for ensuring that all information supplied during checkout is accurate and complete.
3. Product Information
We aim to provide accurate descriptions, images, specifications, prices, and other information about the products displayed on our store.
Product images are provided to help illustrate the product. Minor differences in appearance, colour, packaging, or other characteristics may occur due to factors such as screen settings, product updates, manufacturing variations, or supplier packaging changes.
Any material difference that affects the essential nature or functionality of a product will be handled in accordance with applicable consumer rights and our relevant store policies.
4. Prices
Product prices are displayed on our website in the currency shown for the applicable market.
For customers purchasing through our UAE storefront, prices are normally displayed in United Arab Emirates Dirhams (AED).
The final amount payable, including any applicable delivery charges or other amounts, will be displayed during checkout before you submit your order.
We reserve the right to update prices for future purchases. A price change will not normally affect an order that has already been accepted, except where correction is required by law or where an obvious technical or pricing error has occurred.
5. Product Availability
Products are subject to availability.
Adding a product to your cart does not guarantee that stock will remain available until the order is successfully placed and accepted.
If a product becomes unavailable after you place an order, we may contact you and offer an appropriate alternative, replacement, refund, cancellation, or other suitable solution depending on the circumstances.
6. Orders
Submitting an order through our website represents your request to purchase the selected products.
After receiving an order, we may review the order details before processing or dispatching it.
We may contact you to verify your name, phone number, delivery address, selected products, or other information necessary to process the order.
We reserve the right to decline or cancel an order where reasonably necessary, including where the product is unavailable, the information supplied is incomplete or incorrect, suspected fraud or misuse is identified, a technical or pricing error has occurred, delivery cannot reasonably be completed, or the transaction cannot lawfully be processed.
Where payment has already been collected for a cancelled order, any applicable refund will be handled appropriately.
7. Cash on Delivery
Alakson may offer Cash on Delivery (COD) for eligible orders.
When selecting COD, you agree to provide accurate contact and delivery information and to make reasonable arrangements for the order to be received.
The courier or delivery partner may contact you to verify the delivery.
The required order amount should be available when the package is delivered.
Repeated refusal of confirmed COD orders, deliberately incorrect information, or misuse of the ordering system may result in future orders being reviewed or declined where appropriate.
8. Shipping and Delivery
Delivery is subject to the terms described in our Shipping & Delivery Policy.
Estimated delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Delivery may be affected by courier operations, location, public holidays, weather, high order volumes, address problems, customer availability, or other circumstances outside our reasonable control.
Customers are responsible for supplying a complete and accurate delivery address and a reachable mobile number.
9. Returns, Exchanges and Refunds
Returns, exchanges, cancellations, and refunds are handled according to our Returns & Refunds Policy and any mandatory rights available under applicable law.
Nothing in these Terms is intended to exclude, reduce, or override consumer rights that cannot legally be excluded or restricted.
10. Website Use
You may use the Alakson website only for lawful personal shopping and related purposes.
You must not misuse the website, attempt to interfere with its normal operation, gain unauthorised access to systems or accounts, submit fraudulent orders, introduce malicious software, use automated systems in a manner that disrupts the website, copy or exploit website content unlawfully, or use the store in connection with unlawful or fraudulent activity.
We may restrict access where reasonably necessary to protect customers, our store, Shopify infrastructure, or other users.
11. Intellectual Property
Unless otherwise stated, the Alakson name, branding, website layout, graphics, custom designs, written content, photographs, and other store materials are owned by, licensed to, or lawfully used by Alakson.
Use of the website does not transfer ownership of these materials to you.
You may not reproduce, distribute, commercially exploit, or use protected store materials without appropriate permission except where permitted by applicable law.
12. Third-Party Services
Our store may rely on third-party services including Shopify, couriers, fulfilment providers, analytics services, advertising platforms, payment-related services, and other technical providers.
Certain features or links may therefore be subject to the terms or privacy practices of those third parties.
Alakson is not responsible for independently operated third-party websites that you choose to access through external links.
13. Privacy
Your use of our website and the handling of personal information are also subject to our Privacy Policy.
Please review that policy for information about how personal information may be collected, used, shared, stored, and otherwise processed.
14. Errors and Technical Issues
Although we take reasonable steps to maintain accurate information, our website may occasionally contain typographical errors, technical errors, outdated information, or temporary service interruptions.
Where an obvious error affects an order, we may contact you to explain the issue and provide an appropriate option before continuing with the transaction.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Alakson will not be responsible for losses that are indirect, consequential, unforeseeable, or not reasonably connected to our failure to fulfil an obligation.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in this section is intended to remove any mandatory consumer remedy or right.
16. Events Outside Our Reasonable Control
We will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances reasonably outside our control.
These circumstances may include severe weather, transportation disruption, courier interruption, government restrictions, telecommunications failures, widespread technical outages, natural events, or other comparable circumstances.
Where reasonably possible, we will attempt to minimise the effect on affected orders.
17. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our store, services, policies, technology, or applicable requirements.
Any updated version will be published on this page.
Changes will generally apply from the date they are published and will not be used to unfairly remove rights that already apply to completed transactions.
18. Store Policies
These Terms should be read together with our other applicable policies, including our Privacy Policy, Returns & Refunds Policy, and Shipping & Delivery Policy.
If a mandatory legal requirement conflicts with any provision of these Terms or our store policies, the mandatory requirement will apply to the extent required.
19. Applicable Law and Consumer Rights
Your purchase and use of our store may be subject to laws and mandatory consumer protections applicable to the transaction, including requirements connected with the country where the business operates and the country where the customer is located.
Nothing in these Terms is intended to waive, exclude, or restrict rights that cannot legally be waived or restricted.
20. Contact Us
If you have any questions regarding these Terms of Service, an order, or any Alakson policy, please contact us through our Contact Us page.
For questions relating to an existing order, please include your order number and the contact details used when placing the order.