At Alakson, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return or exchange in accordance with the conditions below.
1. Return Period
You may request a return or exchange within 7 days of receiving your order.
To be eligible for a change-of-mind return, the product must:
- Be unused and undamaged.
- Be in its original condition.
- Be returned in the original packaging.
- Include all accessories, components, manuals, and other items supplied with the product.
- Show no signs of misuse, alteration, or accidental damage.
2. How to Request a Return
Before returning any product, please contact Alakson first through our Contact Us page and provide:
- Your order number.
- Your name and contact details.
- The reason for the return or exchange.
- Photos or videos where requested, especially if the product arrived damaged, defective, or incorrect.
Please do not return an item before receiving return instructions from us.
3. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible and provide your order details together with clear photos or videos of the issue.
After reviewing the request, Alakson will provide an appropriate solution, which may include a replacement, exchange, refund, or other suitable remedy, depending on the circumstances and applicable requirements.
4. Products That May Not Be Eligible for Change-of-Mind Returns
A change-of-mind return may not be accepted where:
- The product has been used or damaged after delivery.
- Parts, accessories, or original packaging are missing.
- The product has been altered, modified, or misused.
- The product cannot reasonably be resold for hygiene, health, or safety reasons after being opened or used.
- The item was specifically identified as non-returnable before purchase, where permitted.
These restrictions do not limit any rights or remedies that may apply to defective, damaged, misdescribed, or incorrect products.
5. Return Inspection
All returned products will be inspected after they are received.
If the product meets the return requirements, we will approve the return, exchange, or refund.
If the item shows signs of use, damage, missing parts, alteration, or other conditions that make it ineligible, the request may be declined where permitted.
6. Refunds
Once an eligible return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed using an appropriate refund method communicated to you.
For Cash on Delivery (COD) orders, we may request suitable payment details to process an approved refund.
Any processing time after a refund has been issued may depend on the payment method or financial institution involved.
7. Return Delivery Costs
If a return is required because the product was damaged, defective, or incorrect, Alakson will provide instructions regarding the return and any applicable delivery arrangements.
For an approved change-of-mind return, return delivery charges may be the customer's responsibility unless Alakson confirms otherwise.
8. Exchanges
Where available, eligible products may be exchanged for the same product or another suitable option.
Exchange availability is subject to stock availability.
If an exchange cannot be provided, we may offer another appropriate resolution.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
An order may be cancelled if it has not yet been processed or dispatched.
Once an order has entered the shipping or fulfilment process, cancellation may no longer be possible and the return procedure may apply instead.
10. Your Consumer Rights
This Returns & Refunds Policy is intended to explain Alakson's store procedures. Nothing in this policy is intended to exclude or restrict any mandatory consumer rights or remedies available under applicable law.
11. Contact Us
If you have any questions about a return, exchange, damaged product, or refund, please contact Alakson through our Contact Us page.
Please include your order number so we can assist you more quickly.