FAQ
Find quick answers about orders, delivery, Cash on Delivery, returns, products, and customer support.
Orders & Payment
How do I place an order?
Choose your product, select any available options, add it to your cart, and complete checkout with your correct delivery and contact details.
Is Cash on Delivery available?
Cash on Delivery may be available for eligible orders. If it is available for your order, you will see it as a payment option during checkout.
Can I change or cancel my order?
Contact us as soon as possible. If the order has not yet been processed or dispatched, we may be able to update or cancel it.
Shipping & Delivery
Where do you currently deliver?
Alakson currently accepts delivery orders within the United Arab Emirates.
How much does delivery cost?
Any applicable delivery charge is shown at checkout before you confirm your order. If your order qualifies for free delivery, the shipping charge will appear as Free.
What if my delivery is delayed?
If your order appears to be significantly delayed, contact us with your order number so we can assist you.
Returns & Support
Can I return or exchange a product?
You may request a return or exchange within 7 days of receiving an eligible order, subject to the conditions in our Returns & Refunds Policy.
What should I do if my product arrives damaged or incorrect?
Contact us as soon as reasonably possible and provide your order number plus clear photos or videos of the issue where applicable.
How can I contact Alakson?
Use our Contact Us page to send a message. If your question is about an existing order, include your order number for faster support.