Privacy Policy

At Alakson, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how information may be collected, used, disclosed, stored, and protected when you visit our website, place an order, contact us, or otherwise interact with our services.

1. Information We Collect

Depending on how you use our store, we may collect information such as:

  • Your name.
  • Email address.
  • Mobile or telephone number.
  • Delivery and billing address.
  • Order and purchase information.
  • Products viewed or added to your cart.
  • Communications you send to Alakson.
  • Information required to process returns, refunds, or customer-support requests.
  • Device, browser, IP address, and website-usage information.
  • Cookie and similar technology information where applicable.

For Cash on Delivery orders, we may also use your contact and delivery information to confirm and fulfil your order.

2. How We Use Your Information

We may use personal information to:

  • Process and manage your orders.
  • Arrange delivery and order fulfilment.
  • Confirm Cash on Delivery orders.
  • Communicate with you regarding an order.
  • Provide customer support.
  • Process returns, exchanges, cancellations, and refunds.
  • Detect or prevent fraudulent or suspicious activity.
  • Improve our store, products, services, and customer experience.
  • Maintain records required for business, accounting, or legal purposes.
  • Send marketing communications where you have provided the required permission.
  • Measure website performance and advertising effectiveness where applicable.

3. Order Fulfilment and Delivery

To fulfil your order, we may provide necessary information to companies that assist with processing, fulfilment, delivery, and customer service.

This information may include:

  • Your name.
  • Telephone number.
  • Delivery address.
  • Order details.
  • Other information reasonably necessary to complete the delivery.

We aim to share only the information reasonably required to perform these services.

4. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce infrastructure used to operate our store, including features related to checkout, orders, customer accounts, website functionality, and other ecommerce services.

Information processed through our store may therefore also be processed by Shopify in accordance with its applicable privacy and data-processing terms. Shopify provides merchants with privacy controls including privacy-policy settings, cookie controls, and customer-data request tools.

5. Service Providers

We may work with third-party companies that help operate our business, including:

  • Ecommerce platform providers.
  • Order fulfilment partners.
  • Couriers and delivery companies.
  • Customer-support services.
  • Payment-related service providers where applicable.
  • Website hosting and technical providers.
  • Analytics providers.
  • Advertising and marketing platforms where enabled.
  • Fraud-prevention and security providers.

These providers may process information necessary to perform services on our behalf or as otherwise permitted by applicable requirements.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies for purposes such as:

  • Operating essential website functions.
  • Remembering preferences.
  • Maintaining shopping-cart functionality.
  • Measuring website performance.
  • Understanding how customers use our store.
  • Improving the customer experience.
  • Supporting advertising and marketing activities where enabled.

Where required or configured, customers may be given options to manage their cookie or data-sharing preferences. Shopify provides customer-privacy controls that can manage cookie consent and certain tracking behaviour.

7. Marketing Communications

Where permitted and where you have provided any required consent, we may send you information about products, promotions, offers, or other Alakson updates.

You may unsubscribe from marketing communications using the unsubscribe option provided with the communication or by contacting us.

Transactional communications relating to your orders may still be sent when necessary.

8. How We Protect Information

We take reasonable administrative, technical, and organisational measures intended to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We may retain personal information for as long as reasonably necessary for purposes including:

  • Fulfilling orders.
  • Providing customer support.
  • Managing returns and refunds.
  • Maintaining transaction and business records.
  • Preventing fraud.
  • Resolving disputes.
  • Complying with applicable legal, accounting, or regulatory requirements.

When information is no longer reasonably required, it may be deleted or otherwise handled in accordance with applicable requirements.

10. International Processing and Transfers

Some of the service providers used to operate our online store may process or store information in countries different from the country where you live.

Where personal information is transferred or processed internationally, we seek to use services and safeguards appropriate to the circumstances and applicable requirements.

Shopify notes that merchants are responsible for considering privacy obligations in both the jurisdiction where their business operates and jurisdictions where their customers are located.

11. Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights relating to your personal information, which may include requesting:

  • Access to certain personal information we hold about you.
  • Correction of inaccurate information.
  • Deletion of information where applicable.
  • Information about how your personal data is processed.
  • Withdrawal of consent where processing is based on consent.
  • Other rights provided by applicable privacy requirements.

Requests may be subject to verification and any exceptions permitted or required by applicable law.

The UAE Personal Data Protection Law establishes a framework governing personal-data processing and the rights and duties of relevant parties.

12. Children's Privacy

Our store is intended for customers who are legally able to enter into purchases or who use the store with appropriate parental or guardian involvement.

We do not knowingly seek to collect personal information from children for purposes that would not be permitted under applicable requirements.

13. Third-Party Links

Our website may contain links to third-party websites or services.

Alakson is not responsible for the privacy practices of independently operated third-party websites. We recommend reviewing the privacy policy of any external service you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable requirements.

The latest version published on this page will apply from the date it becomes effective.

15. Contact Us

If you have questions about this Privacy Policy, how your information is handled, or wish to submit a privacy-related request, please contact Alakson through our Contact Us page.

Please provide enough information for us to understand and respond to your request.