Shipping & Delivery
At Alakson, we aim to make your delivery experience simple, clear, and reliable. Please review the information below before placing your order.
1. Delivery Area
Alakson currently accepts and delivers orders within the United Arab Emirates (UAE).
Orders placed for delivery outside the UAE may not be accepted at checkout.
2. Delivery Charges
Any applicable delivery charge will be clearly displayed during checkout before you confirm your order.
If your order qualifies for free delivery, the shipping charge will appear as Free at checkout.
3. Delivery Time
Estimated delivery time may vary depending on your location, order processing, product availability, courier operations, weekends, public holidays, and other circumstances outside our reasonable control.
Where available, delivery information will be shown or communicated during the order process.
4. Order Processing
After you place an order, we may review the order details before it is prepared for delivery.
Please ensure that the following information is correct:
- Full customer name.
- UAE delivery address.
- Emirate and city/area.
- Active mobile number.
- Any additional delivery instructions where necessary.
Incorrect or incomplete information may result in a delivery delay.
5. Cash on Delivery
Cash on Delivery (COD) is available for eligible orders.
If you select COD, please ensure that:
- Your mobile number is correct and reachable.
- Someone is available to receive the order.
- The required order amount is available when the courier delivers your package.
The courier or our delivery partner may contact you to confirm your delivery details.
6. Order Confirmation
We may contact you by phone, message, or another available communication method to confirm your order or delivery information.
Orders containing incorrect, incomplete, or unverifiable information may require additional confirmation before dispatch.
7. Delivery Attempts
Please ensure that you or an authorised person is available to receive the order.
If a delivery attempt is unsuccessful because the customer is unavailable, unreachable, or the address is incorrect, the courier may arrange another delivery attempt where available.
Additional delivery arrangements may depend on the courier's procedures.
8. Changing Your Delivery Address
If you need to change your delivery address, please contact Alakson as soon as possible.
We may be able to update the address if the order has not yet been processed or dispatched.
Once an order has entered the shipping process, changes may no longer be possible.
9. Delayed Orders
Occasionally, a delivery may take longer than expected due to circumstances such as courier delays, high order volumes, public holidays, weather conditions, or other operational issues.
If your order appears to be significantly delayed, please contact us with your order number so we can assist you.
10. Damaged or Incorrect Deliveries
If your order arrives damaged, defective, or you receive an incorrect product, please contact Alakson as soon as reasonably possible.
Please provide:
- Your order number.
- A description of the issue.
- Clear photos or videos of the product and packaging where applicable.
We will review the issue and provide the appropriate next steps in accordance with our Returns & Refunds Policy.
11. Contact Us
If you have any questions regarding your order or delivery, please contact Alakson through our Contact Us page.
Including your order number will help us assist you more quickly.